General
Who do I contact if I have any issues or questions?
You can contact the Customer Happiness Team at (800)655-2215 or email us at greenixmaids@gmail.com. Someone will respond to you immediately.
When are you open?
We are open every day 8:30 to 5:30 pm for residential
& 5:30 pm to 10:30 pm for commercial
What if I'm not there to let the cleaning person in?
That's okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.
Do I have to be home while you clean?
You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.
Will the same cleaner or maid show up for all my appointments?
If you're happy with your cleaner you had, we're happy to send them to all of your appointments. You just have to contact us to let us know and we'll make it happen!
Can I book a cleaning over the phone?
Yes, absolutely! Give us a call at (800)655-2215 and we will set you up with a great home cleaning immediately.
How do I schedule a cleaning?
Simply click on the Book Now link on the top of this website and complete the form. It shouldn't take more than 60 seconds and we'll contact you to confirm your appointment that same day!
Where do you serve?
We serve all of Los Angeles County.
Services
How much does it cost to clean my home?
Greenix Maids pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on our Pricing page.
What if I want a cleaner by the hour?
Our minimum appointment is a two (2) hour clean. If you would like to forego our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $60/hour per cleaner.
Trust & Safety
Are you insured and bonded?
Yes, Greenix Maids is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.
Are you a pet friendly maid service?
Yes! Greenix Maids we LOVE pets. All of our maids are trained to correctly deal with your furry family member.
Can I trust Greenix Maids cleaners?
Absolutely. All of Greenix Maids Cleaning Professionals are highly trained, background and reference checked, as well as insured and bonded.
Billing
How much does it cost to clean my home?
Greenix Maids pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on booking.
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Is tip included?
Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you've received exceptional service. Greenix Maids personnel are not permitted to solicit tips under any circumstances.
What method of payment do you accept?
We accept all major credit cards, check, or cash
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What is your cancellation/rescheduling policy?
You can cancel or reschedule your service without a penalty 24 HOURS before your scheduled cleaning. There will be a $50 CANCELLATION FEE if you cancel or reschedule your appointment less than 24 hours of your scheduled appointment.